Elevation Rentals

Find answers to common questions about our rental services, booking process, delivery and pickup, pricing, policies, and more. Whether you're planning a move today or looking forward to our expanding rental offerings, we're here to help make your experience as simple and stress-free as possible.

• What is Elevation Rentals?
  • Elevation Rentals is a locally owned Alberta rental company dedicated to making life's biggest moments easier. We currently specialize in durable, reusable moving tote rentals delivered directly to your home or business, providing a smarter, cleaner, and more convenient alternative to cardboard boxes. As we grow, we'll be expanding our inventory to include party and event rentals such as tables, chairs, tents, and other event essentials. Whether you're planning a move today or celebrating a milestone tomorrow, our goal is to provide reliable rentals, exceptional service, and a hassle-free experience every step of the way.
• Where do you deliver?
  • Elevation Rentals proudly serves Okotoks, High River, Foothills County, South Calgary, and surrounding communities. Our standard service area includes locations within 50 km of Elevation Rentals, with delivery included as part of your rental. We also offer delivery to locations more than 50 km and up to 100 km away for an additional distance fee of $2.00 per kilometer for each kilometer beyond the included 50 km service range. We deliver your rental equipment directly to your home or business and return to pick it up when you're finished, making your move as convenient as possible. If you're located more than 100 km away, contact us before booking and we'll let you know if we're able to accommodate your rental.
• What areas do you serve?
  • We proudly serve the following communities:
    Okotoks
    High River
    Foothills County
    South Calgary
    De Winton
    Heritage Pointe
    Priddis
    Millarville
    Diamond Valley                   
  • Locations more than 50 km and up to 100 km away can also be serviced, with an additional distance fee of $2.00 per kilometer for each kilometer beyond the included 50 km service range.
  • Don't see your community listed? Get in touch! We'll be happy to confirm whether your address falls within our service area.
  • For locations more than 100 km away, please contact us before booking to discuss availability.

• How do I book?
  • Booking your rental is quick and easy. Browse our moving tote packages, choose the option that best fits your move, select your delivery and pickup dates, and complete your reservation online. We'll take care of the rest—from delivering clean, ready-to-use totes to picking them up once you've finished unpacking. Need help choosing a package? Contact us anytime, and we'll be happy to recommend the best option for your move.
• How far in advance should I reserve?
  • To ensure the best availability, we recommend booking your moving totes as soon as you know your moving date. Peak times—such as month-end, weekends, and the spring and summer moving season—can book up quickly. Need totes on short notice? Don't worry! If inventory is available, we'll do everything we can to accommodate last-minute bookings. If you don't see the dates you're looking for, contact us directly—we're always happy to help.
• Can I change my booking?
  • Absolutely! We understand that moving plans don't always go as expected. If you need to make changes to your reservation—including your rental dates, delivery or pickup address, or package size—please contact us as soon as possible.
  • We'll do our best to accommodate your request based on equipment availability and our delivery and pickup schedule. The earlier you let us know about any changes, the more options we'll have to adjust your booking.
  • If your changes affect the rental price, delivery fee, or pickup fee, we'll discuss any additional charges with you before they are applied.
  • Need to make a change? Contact us by phone, email, or through our Contact Us page, and we'll be happy to help.

• How does delivery work?
  • We make moving easy by delivering your rental totes directly to your home or business on your scheduled delivery date. Your totes will arrive clean, sanitized, and ready to use, so you can start packing right away. Once you've finished unpacking, we'll return on your scheduled pickup date to collect the empty totes—no cardboard to break down, recycle, or dispose of. If you need to adjust your delivery or pickup date, simply contact us as soon as possible. We'll do our best to accommodate your request based on availability. 
• Do I need to be home?
  • In most cases, no. If we've confirmed a safe and accessible location to leave or collect your rental equipment, you don't need to be home for delivery or pickup.                                                                              We'll place your moving totes in the agreed-upon location and notify you once delivery has been completed. As part of our service, we'll also take a photo of the delivered equipment and send it to you by text message or email, giving you confirmation that your order has arrived safely and is ready to use.                                                                                                                                                                                If access to your property requires someone to be present, we'll let you know in advance and work with you to arrange a convenient delivery or pickup time.                                                                                Our goal is to make the process as simple, convenient, and worry-free as possible.
• What happens during pickup?
  • Pickup is simple! Once you've finished unpacking, have your empty totes and any rented accessories ready in the agreed-upon pickup location before your scheduled pickup.
  • Your equipment can be picked up from either the original delivery address or your new address. We'll ask you to confirm the pickup location before your scheduled pickup.
  • If you're using a new address, it must be within our 100 km service area. Alternate pickup addresses within 50 km of Elevation Rentals have no additional distance fee. For pickup addresses more than 50 km and up to 100 km away, a $2.00 per kilometer fee applies to the distance beyond 50 km. We'll confirm any applicable pickup fee with you before it is added to your reservation.
  • During pickup, our team will:
    • Collect all rented equipment.
    • Verify the quantity and condition of the equipment.
    • Take a confirmation photo for our records.
    • Notify you once pickup has been completed. 
  • If any equipment is missing or damaged beyond normal wear and tear, we'll work with you to resolve the issue before any applicable charges are processed.
  • Finished with your move early? Contact us and, whenever our schedule allows, we'll gladly arrange an earlier pickup at no additional charge.
• Are there Delivery and Pickup Fees?
  • Delivery is free within 50 km of Elevation Rentals.
  • For deliveries more than 50 km and up to our maximum service distance of 100 km, a $2.00 per kilometer delivery fee applies to the distance beyond the included 50 km.
  • Your initial delivery fee is automatically calculated at checkout based on the delivery address you provide.
    • Example: If your delivery address is 75 km away, the first 50 km are included and the remaining 25 km result in a $25 delivery fee.
    • Pickup from your original delivery address does not result in an additional distance fee.
    • If you choose to have your equipment picked up from a different address, locations within 50 km of Elevation Rentals have no additional pickup-distance fee. Alternate pickup addresses more than 50 km and up to 100 km away are subject to the same $2.00 per kilometer rate for the distance beyond 50 km.
    • Because alternate pickup locations are confirmed after the original booking, any applicable pickup fee will be confirmed with you and added to your reservation before pickup.
• Can you pick up the rental equipment from my new home?
  • Yes! Your rental equipment can be picked up from either the original delivery address or your new address.
  • We'll ask you to confirm your pickup location before your scheduled pickup.
  • Your new pickup address must be within Elevation Rentals' 100 km service area. There is no additional distance fee for alternate pickup addresses within 50 km. For addresses more than 50 km and up to 100 km away, a $2.00 per kilometer pickup fee applies to the distance beyond 50 km.
  • If a pickup fee applies, we'll confirm the amount with you before adding it to your reservation.

• Why rent moving totes instead of cardboard boxes?
  • Moving totes are designed to make moving easier from start to finish. Our durable, reusable totes eliminate many of the frustrations that come with traditional cardboard boxes, helping you save time, stay organized, and better protect your belongings.                                                                                                                                                                                                                                                      Here's why customers choose Elevation Rentals:
    • No tape, folding, or assembly required.
    • Strong, durable totes that won't collapse under heavy loads.
    • Weather-resistant construction to help protect your belongings.
    • Uniform sizes that stack securely in your home and moving truck.
    • Cleaned and sanitized before every rental.
    • Environmentally friendly by reducing single-use cardboard waste.
    • Delivered to your door and picked up when you're finished—no boxes to store or recycle.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Less packing. Less waste. Less stress. That's the Elevation Rentals difference.
• How many totes do I need?
  • The number of totes you'll need depends on the size of your home and the amount you're moving. As a general guide, a studio apartment typically requires 8–12 totes, while a four-bedroom home may need 40–60 totes.                                                                                                                                                                                                                                                                                                                  Not sure what's right for your move? Contact us and we'll be happy to recommend the best package based on your home and moving needs.
• Are the totes cleaned between rentals?
  • Yes. Every moving tote is inspected, cleaned, and sanitized after each rental before it's delivered to the next customer. We take pride in maintaining clean, durable, and well-maintained equipment, so you can pack with confidence knowing your totes are ready for your move.
• What are the tote dimensions?
  • Detailed dimensions, capacities, and product specifications are listed on each product page. If you're unsure which tote size or package is right for your move, our team is happy to help you choose the best option.
• How much can each tote hold?
  • The capacity of each tote depends on its size. Visit the product page to view detailed specifications and helpful reference images showing what each tote can comfortably hold. If you're unsure which option is right for your move, we're always happy to help.

• Is a security deposit required?
  • In some cases, yes. A refundable security deposit may be required depending on the equipment being rented and the size of your order. If a deposit applies, the amount will be clearly displayed before you complete your booking—there are no hidden fees.
• When will my deposit be refunded?
  • Your security deposit will be processed promptly after your rental equipment has been returned, inspected, and the terms of your rental agreement have been met. We process refunds as quickly as possible through Stripe, but please allow approximately 5–10 business days for the refund to appear on your original payment method, depending on your financial institution. If you have any questions, our team is always happy to help.
• What payment methods do you accept?
  • We accept secure online payments through Stripe, including all major credit and debit cards. Depending on your device and browser, additional payment options such as Apple Pay and Google Pay may also be available during checkout.                                                                                                                                                                                                                                                                                              All payments are processed using Stripe's secure payment platform, helping keep your personal and payment information protected.

• What happens if a tote is damaged?
  • Normal wear and tear is expected and won't result in additional charges. If a tote is returned with damage beyond normal wear and tear—such as cracks, broken components, or damage that affects its usability—we'll inspect the equipment and contact you to discuss the next steps before any repair or replacement charges are applied. We believe in being fair, transparent, and working with our customers to resolve any issues.
  • Accidents happen. If something is damaged during your rental, simply let us know as soon as possible. Open communication helps us find the best solution and ensures there are no surprises at the end of your rental.
• What if I lose a tote?
  • If a tote is lost, misplaced, or accidentally left behind, please let us know as soon as possible. In many cases, we're happy to work with you to arrange an additional pickup or allow extra time for the tote to be located.
  • If the tote cannot be recovered, a replacement charge may apply as outlined in our Rental Agreement. Any applicable charges will always be discussed with you before being processed.
  • Our goal is to recover our equipment whenever possible—not to charge replacement fees. If you think a tote has been misplaced, simply contact us and we'll work with you to help locate it.
• Can I keep the totes longer?
  • Yes! If you need a little extra time, simply let us know before your scheduled pickup date. We'll do our best to extend your rental based on equipment availability.
  • If an extension is available, we'll update your booking and advise you of any additional rental charges before confirming the change.The earlier you contact us, the more likely we'll be able to accommodate your request.
    
• What if I finish my move early? 
  • Finished sooner than expected? Great! Contact us and, whenever possible, we'll gladly arrange an earlier pickup based on our schedule.
  • While early pickups don't automatically qualify for a refund, we're always happy to collect the totes sooner if it helps you free up space and complete your move.

• Will you offer party rentals?
  • Absolutely! Party and event rentals are part of our long-term vision for Elevation Rentals. While we're currently helping customers move with our reusable tote rentals, we're actively working toward expanding our inventory with tables, chairs, tents, and other event essentials.
  • Want to be the first to know when they're available? Visit our Contact Us page and join our mailing list to receive updates on new rental products, exclusive offers, and upcoming announcements.
• Can I join a mailing list for future rental announcements?
  • Yes! Visit our Contact Us page and request to join our mailing list. You'll be among the first to hear about new rental products, future party and event rentals, exclusive offers, and company updates. You can unsubscribe at any time.