Elevation Rentals

Elevation Rentals provides delivery and pickup of rental equipment throughout our service area. Our goal is to make the process as simple and convenient as possible while ensuring our equipment can be delivered and collected safely and efficiently.

Delivery Location

Rental equipment will be delivered to a safe, accessible location at the delivery address.

For most residential properties, this may include a driveway, garage, front entrance, or another location agreed upon before delivery.

Customers are responsible for ensuring the designated delivery area is accessible and has enough space for the rental equipment included in their order.

Apartments, Condos & Multi-Unit Buildings

For apartments, condominiums and other multi-unit properties, standard delivery is made to an agreed accessible location, such as:

• Building entrance or lobby
• Designated loading area
• Parkade or underground parking area
• Another accessible location agreed upon in advance

Customers are responsible for moving rental equipment from the agreed delivery location to their individual unit.

Standard delivery does not include carrying equipment through the building, up or down stairs, or to individual units.

If access requires a gate code, concierge authorization, loading-area reservation, elevator booking, parkade access or other arrangements, the customer is responsible for arranging access before the scheduled delivery and providing Elevation Rentals with the necessary instructions.

You Don't Need to Be Home

Customers do not necessarily need to be present for delivery or pickup, provided we have permission to access the property and a safe, agreed location has been provided.

After delivery, Elevation Rentals will send a text message with a photo showing the equipment at the designated delivery location.

Customers should check their order after delivery and contact us as soon as possible if anything appears incorrect.

Delivery Day

Prior to delivery, customers will receive an email confirming their upcoming delivery.

On delivery day, we will also send a text message with an estimated arrival time to provide a more current update.

Estimated arrival times may change due to traffic, weather, previous deliveries or other circumstances outside our control.

Customers are responsible for providing a valid phone number at the time of booking so Elevation Rentals can provide delivery and pickup updates when required.

Pickup

Rental equipment must be emptied, gathered together and ready for collection at the agreed pickup location before the scheduled pickup.

Customers are responsible for returning equipment to the accessible pickup location. Equipment should not be left throughout the home, apartment, basement, garage or other areas for Elevation Rentals to retrieve individually.

Rental equipment may be picked up from either the original delivery address or the customer's new address.

If pickup will take place at a different address, the customer must provide and confirm the new pickup address with Elevation Rentals before the scheduled pickup.

Alternate pickup addresses must be within Elevation Rentals' 100 km service area.

There is no additional distance fee for an alternate pickup address located within 50 km of Elevation Rentals.

Alternate pickup addresses located more than 50 km and up to 100 km from Elevation Rentals are subject to a pickup fee of $2.00 per kilometer for each kilometer beyond the included 50 km service range.

If an additional pickup fee applies, Elevation Rentals will confirm the fee with the customer before pickup. The applicable fee will then be added to the existing reservation.

All rental equipment will be counted at pickup to confirm that the items included with the reservation have been accounted for.

If an item cannot be located at pickup, we will work with the customer at that time to try to resolve the shortage.

Early Pickup

Finished with your rental early? Customers are welcome to contact us and let us know their equipment is ready.

When our schedule allows, we may be able to arrange an earlier pickup. Early pickup availability is not guaranteed.

Unable to Access the Property

Customers are responsible for ensuring Elevation Rentals can access the agreed delivery or pickup location at the scheduled time.

If we cannot complete a delivery or pickup because of inaccessible gates, locked buildings, unavailable loading areas, missing access instructions or other access restrictions, the service may need to be rescheduled and additional delivery or pickup charges may apply.

Need Special Arrangements?

If your property has unusual access requirements or you're unsure whether your preferred delivery location will work, contact us before your rental.

We'll do our best to arrange a practical delivery and pickup plan.